01 October, 2016

Vladimir. ... Vladimir. ... *VLADIMIR!!* : talesfromtechsupport

Vladimir. ... Vladimir. ... *VLADIMIR!!* : talesfromtechsupport: "Many times in my career I've compared what I do to the TV show House. Tech support is a lot like diagnosing a patient. I frequently tell my techs, "Customers lie," (playing on House's "Patients lie") and every time I say it I'm thinking of Vladimir. This is why I swear sometimes he'd call up just to try to prove to me that our product is crap, because he'd frequently lie to me about what did and didn't work. He'd tell me whatever would mean he needed to be in a panicked state, up against a deadline that he could not possibly meet, all because our products suck.

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