From: [ ____ ]

To: Steve Jobs

Subject: ipod malfunctioning

Date: July 27, 2005, 11:16 p.m.

Hi, my name is [ ____ ], and my father has an ipod. recently (1-2 days ago), he was charging his ipod and then, the next morning, when he checked it, it wouldn’t turn on, he checked the hold button but it wasn’t it, so, he realized that the ipod had just “died”.

We live in venezuela and want to know where can we fix the ipod. I think its still on warranty, because, we bought it around 11 months ago, so we would like to know what to do, if theres any store autorized by apple here in Caracas-Venezuela, so we can take the ipod and check it to see whats wrong and if you guys can fix it. well thanks for the help.

[ ____ ]

Stay Hungry. Stay Foolish.

From: Steve Jobs

To: [ ____ ]

Subject: Re: ipod malfunctioning

Date: July 28, 2005, 7:19 a.m.

Please “reset” the ipod by holding down the center button and the Menu button at the same time for at least 5 seconds. This should work.

Steve