16 April, 2017

Slack, an Upstart in Messaging, Now Faces Giant Tech Rivals - The New York Times

Slack, an Upstart in Messaging, Now Faces Giant Tech Rivals - The New York Times: "Unlike some Silicon Valley companies, Slack believes humans are as important as robots. All executives, including Mr. Butterfield, have fielded the 6,000 customer support calls and 2,800 Twitter messages that come in each week. The average turnaround time for a help request is under an hour.

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