29 December, 2015

The Limits of Empathy

The Limits of Empathy: "
Split up the work.
You might start by asking each employee to zero in on a certain set of stakeholders, rather than empathize with anyone and everyone. Some people can focus primarily on customers, for instance, and others on coworkers—think of it as creating task forces to meet different stakeholders’ needs. This makes the work of developing relationships and gathering perspectives less consuming for individuals. You’ll also accomplish more in the aggregate, by distributing “caring” responsibilities across your team or company. Although empathy is finite for any one person, it’s less bounded when managed across employees.


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