https://www.reddit.com/r/self/comments/1ingu2k/im_a_federal_employee_at_social_security_heres_a/
As for me, within three years I was assigned to a specialized unit that handles SSI redeterminations. This role, while also conducting the regular duties of a claim specialist, is expected to have expertise in SSI and it's system on top of the expected knowledge of SSA benefits. There are only three of us that do this in my office, and we are responsible for reviewing at least 5000 claims in a fiscal year, updating them with current information, and then closing out these reviews. That means that every month we are expected to clear 138 redeterminations. That's 38 a week per reviewer. We have to do this in order to justify our budget to the government. I interview typically 8 SSI recipients every day, except one day a week I do general claim interviews for retirement and disability applications.Sound easy? Well it's not. The laws that determine SSI eligibility are incredibly complex, far more so than regular disability benefits, and ever piece of information counts. Reviews can take anywhere from 20 minutes to months depending on the severity of the recipient's failure to report changes, work, moves, and more. Never mind the fact that many times these are people who hate SSA employees and are rude and aggressive towards us. There is so much more to my job that I simply cannot list in this post. There are no systems that exist that can do what my coworkers and I do.