16 March, 2020

Integrated Operations and Incident Command

This is what to do first, as your organization begins to work out plans and resources for reducing the slope of infection counts and raising the ceiling on health care capacity:
We believe the only successful working model for a response of this complexity among conditions this dynamic is to immediately instantiate an operations body with direct access to executive decision making.
The staff you recruit to work as incident lead in this operations body must be someone experienced with incident command, production operations, or emergency response at or near the executive level.
A successfully integrated operations body will have these features [...]