The Leader’s Calendar: "That’s why setting proper expectations and norms for what e-mails the CEO needs to receive—and when he or she will respond—is essential. Norms are necessary for the others in the organization as well, to prevent e-mail from having a cascading effect on everyone, wasting precious hours and intruding on personal time. One way for the CEO to stay ahead of the digital avalanche is to have an adept EA filter messages and delegate many of them to others before the CEO even sees them. In the end, though, there is no substitute for being disciplined about resisting the siren call of electronic communications. This is a topic our CEOs were often animated about, and best practices in this area are still emerging.
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