20 October, 2012

American Airlines delays: The airline that can’t get its passengers to their destinations on time, manage its workers, or even keep its seats bolted down. - Slate Magazine

American Airlines delays: The airline that can’t get its passengers to their destinations on time, manage its workers, or even keep its seats bolted down. - Slate Magazine: The good news for American Airlines is that it’s prepared to announce that by Saturday none of its 757s will have seats that come loose during flight. The bad news, obviously, is that as of last Thursday, American had to cancel 50 flights because 48 of their planes couldn’t be flown safely. The problem, it says, is that spilled sodas blocked the locking pins used on some of the seats, a flaw that can be corrected by using a different mechanism. The deeper problem for American is that seats coasting around the cabin in flight isn’t even the biggest problem it’s wrestling with this fall. American is bankrupt, and the bankruptcy proceeding—while designed to restore the airline to health—has ignited a multifront civil war pitting executives against their own employees.