Burks said she always made a last effort to reach out to families before she put the urns in the ground. "I tried every time," she said. "They hung up on me. They cussed me out. They prayed like I was a demon on the phone and they had to get me off — prayed while they were on the phone. Just crazy. Just ridiculous."
She learned to say the funerals herself, after being rebuffed by preachers and priests too many times. Even so, she said she never doubted what she was doing. "It never made me question my faith at all," she said. "I knew that what I was doing was right, and I knew that I was doing what God asked me. It wasn't a voice from the sky. I knew deep in my soul."
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